r9999 Privacy Policy
At r9999, your privacy is a fundamental commitment — not an afterthought. This Privacy Policy explains exactly what personal data we collect, why we collect it, how we use and protect it, and what rights you hold as an r9999 player based in Bangladesh. We encourage you to read this document in full before using the Platform.
Our Commitment
Six Privacy Principles We Live By
Every data decision at r9999 is guided by these six principles. They shape how we design our systems, train our team, and respond to player requests.
Data Minimisation
r9999 collects only the personal data that is strictly necessary to provide the Platform services, verify your identity, and comply with applicable legal obligations. We do not collect data speculatively or for purposes unrelated to your account.
Security by Design
All data transmitted between your device and r9999 is protected by 256-bit SSL/TLS 1.3 encryption. Our servers are hosted in access-controlled environments with regular security audits. KYC documents are stored in isolated, encrypted storage accessible only to authorised verification personnel.
Purpose Limitation
Your personal data is used only for the specific purposes for which it was collected. r9999 does not repurpose your data for unrelated commercial activities, does not build advertising profiles, and does not share your data with third-party advertisers or data brokers.
Accuracy & Access
r9999 takes reasonable steps to ensure that the personal data we hold about you is accurate and up to date. You have the right to access, correct, and update your account information at any time through your account settings or by contacting our support team at [email protected].
Retention Limits
r9999 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. Account data is retained for a minimum of five years following account closure to comply with anti-money laundering record-keeping obligations.
Transparency
r9999 is committed to being clear and open about how we handle your data. This Privacy Policy is written in plain English and is always available at r9999.io/privacy-policy. We notify players of any material changes before they take effect.
1 Who We Are
r9999 ("r9999", "we", "us", "our") operates an online sports betting and casino platform accessible at r9999.io, providing cricket betting, live casino games, slots, and related gaming services primarily to players based in Bangladesh. This Privacy Policy applies to all personal data collected through the r9999 website, mobile-optimised platform, and any related services or communications.
r9999 acts as the data controller in respect of personal data collected from players and visitors to the Platform. This means that r9999 determines the purposes and means by which personal data is collected and processed. If you have any questions about how your data is handled, you may contact us at any time at [email protected].
This Privacy Policy should be read together with the r9999 Terms & Conditions, which are available at r9999.io/terms-conditions. By registering an account and using the Platform, you confirm that you have read and understood both documents.
2 Data We Collect
r9999 collects personal data from you directly (when you register, deposit, or contact support), automatically (through your use of the Platform), and from third parties (such as payment processors and identity verification services). The categories of personal data we collect include:
| Category | Examples | Collection Method |
|---|---|---|
| Identity Data | Full legal name, date of birth, National ID or passport number, photograph | Registration form, KYC verification |
| Contact Data | Email address, phone number, residential address (city/district in Bangladesh) | Registration form, account settings |
| Financial Data | bKash/Nagad/Rocket/Upay mobile number, bank account details, transaction history | Deposit/withdrawal processing |
| Technical Data | IP address, device type, browser, operating system, session timestamps | Automated collection via Platform |
| Usage Data | Pages visited, games played, bet history, session duration, feature interactions | Automated collection via Platform |
| Communications Data | Support chat transcripts, email correspondence, complaint records | Direct interaction with support team |
| Responsible Gaming Data | Deposit limit settings, self-exclusion requests, cooling-off period records | Account settings, support requests |
r9999 does not knowingly collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information, except where such data is directly relevant to a responsible gaming assessment or a legal compliance obligation.
3 How We Use Your Data
r9999 uses the personal data we collect to operate and improve the Platform, fulfil our legal obligations, protect the integrity of our services, and provide a safe gaming environment for all players. Specifically, we use your data to:
- Create, maintain, and manage your r9999 account, including processing registration, verifying your identity (KYC), and authenticating logins.
- Process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, and BRAC Bank, and maintain accurate transaction records.
- Provide and personalise the betting and gaming experience, including delivering relevant promotions, bonuses, and offers aligned with your betting preferences.
- Detect, investigate, and prevent fraud, money laundering, cheating, and other forms of prohibited conduct as defined in the r9999 Terms & Conditions.
- Comply with applicable legal and regulatory obligations, including anti-money laundering record-keeping requirements and age verification obligations.
- Provide 24/7 English-language customer support and respond to account queries, complaints, and dispute resolution requests.
- Monitor Platform usage to identify and address technical issues, improve service performance, and develop new features.
- Administer and enforce responsible gaming tools, including deposit limits, cooling-off periods, and self-exclusion requests.
- Send account-related communications such as transaction confirmations, security alerts, policy update notifications, and promotional messages (where you have not opted out).
r9999 does not use your personal data to build advertising profiles for third-party marketing purposes and does not engage in automated decision-making that produces legal or similarly significant effects on your account without human review.
4 Legal Basis for Processing
r9999 processes your personal data on the following legal grounds depending on the nature of the processing activity:
- Contractual Necessity: Processing required to fulfil our obligations to you under the r9999 Terms & Conditions, including account management, payment processing, and service delivery.
- Legal Obligation: Processing required to comply with applicable laws, including identity verification, anti-money laundering obligations, and record retention requirements.
- Legitimate Interests: Processing carried out in the legitimate interests of r9999 or its players, such as fraud prevention, Platform security, responsible gaming monitoring, and service improvement — provided those interests are not overridden by your rights and interests.
- Consent: Processing based on your freely given, specific, informed consent — primarily for direct marketing communications. You may withdraw your consent to marketing communications at any time by contacting [email protected] or updating your account communication preferences.
5 Data Sharing & Disclosure
r9999 does not sell, rent, or trade your personal data to any third party. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate confidentiality obligations:
- Payment Processors: bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, and BRAC Bank — solely to process deposit and withdrawal transactions on your behalf.
- Identity Verification Providers: Third-party KYC and document verification services used to authenticate player identity and age in compliance with our obligations.
- Game Content Providers: Certified game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, Hacksaw Gaming, and Play'n GO may receive anonymised session data necessary to deliver their games. These providers do not receive your identity or financial data.
- Technology & Infrastructure Providers: Hosting, cloud storage, security, and analytics providers who support Platform operations. All such providers are contractually bound to process data only as instructed by r9999 and to maintain appropriate security standards.
- Legal & Regulatory Authorities: r9999 may disclose personal data to law enforcement, regulatory bodies, or courts where required by applicable law or valid legal process, including disclosures related to anti-money laundering investigations or court orders.
Any third party receiving personal data from r9999 is required to handle that data in accordance with applicable privacy standards and to use it solely for the stated purpose of the disclosure. r9999 does not authorise third parties to use your data for their own independent commercial purposes.
r9999 does not transfer personal data to jurisdictions outside of the scope of its operational requirements without implementing appropriate safeguards. All payment processing for Bangladesh players is conducted through payment partners operating within Bangladesh's financial services ecosystem.
6 Cookies & Tracking Technologies
r9999 uses cookies and similar tracking technologies to operate the Platform effectively, remember your session, and understand how players use our services. A cookie is a small text file stored on your device when you visit a website. r9999 uses the following categories of cookies:
- Essential Cookies: Required for the Platform to function. These include session authentication cookies, security tokens, and load-balancing cookies. These cookies cannot be disabled without affecting your ability to use the Platform.
- Functional Cookies: Remember your preferences such as language settings, display preferences, and responsible gaming tool settings between sessions.
- Analytics Cookies: Used to collect anonymised data about how players navigate the Platform, which pages and games are most popular, and where technical issues occur. This information helps r9999 improve Platform performance and user experience.
- Security Cookies: Used to detect and prevent fraudulent activity, bot access, and suspicious login attempts on the Platform.
r9999 does not use third-party advertising or retargeting cookies. You can manage cookie settings through your browser settings. Note that disabling essential cookies will prevent you from logging into your r9999 account and using core Platform features.
7 Data Security
r9999 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Our security infrastructure includes:
- 256-bit SSL/TLS 1.3 encryption for all data transmitted between your device and the r9999 Platform.
- Encrypted storage for KYC documents and financial data, with access restricted to authorised personnel only.
- Multi-factor authentication options for player accounts to prevent unauthorised access.
- Regular penetration testing and security audits conducted by independent security professionals.
- Continuous monitoring of Platform activity for anomalous behaviour indicative of fraud, account takeover, or data breach attempts.
- Strict internal access controls based on the principle of least privilege — staff can only access data required to perform their specific role.
- Secure, access-controlled server environments with physical and logical security controls.
Despite these measures, no online platform can guarantee absolute security. In the event of a data breach that poses a risk to your rights and interests, r9999 will notify affected players without undue delay and take all reasonable steps to mitigate the impact of the breach.
You are responsible for maintaining the security of your account credentials. Do not share your r9999 username or password with any third party. If you suspect your account has been compromised, contact [email protected] immediately.
8 Data Retention
r9999 retains personal data for as long as is necessary to fulfil the purposes described in this Privacy Policy, and in accordance with applicable legal retention requirements. Our standard retention periods are as follows:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account & Identity Data | 5 years after account closure | Anti-money laundering record-keeping obligations |
| Transaction Records | 5 years after the transaction date | Financial record-keeping and dispute resolution |
| KYC Documents | 5 years after account closure | Regulatory compliance and identity verification records |
| Betting & Gaming History | 3 years after account closure | Dispute resolution and responsible gaming monitoring |
| Support Communications | 2 years after the last interaction | Quality assurance and dispute evidence |
| Technical & Usage Logs | 12 months | Security monitoring and Platform performance |
| Marketing Consent Records | Until consent withdrawn + 1 year | Evidence of consent basis for marketing communications |
At the end of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents reconstruction of the original data. Anonymised and aggregated data (from which no individual can be identified) may be retained indefinitely for analytical purposes.
9 Your Privacy Rights
As an r9999 player, you hold the following rights in respect of your personal data. r9999 will respond to all valid requests within a reasonable timeframe, typically within 30 days of receipt. To exercise any of these rights, contact our support team at [email protected] with your account username and details of your request.
- Right of Access: You have the right to request a copy of the personal data that r9999 holds about you. We will provide this in a commonly used electronic format.
- Right to Rectification: You have the right to request that r9999 correct any inaccurate or incomplete personal data we hold about you. Basic account information (email, phone, address) can be updated directly through your account settings.
- Right to Erasure: You may request that r9999 delete your personal data where it is no longer necessary for the purposes for which it was collected. Note that this right is subject to legal retention obligations — r9999 may be required to retain certain data for up to five years even after account closure.
- Right to Restriction: You have the right to request that r9999 restrict the processing of your personal data in certain circumstances, such as while a data accuracy dispute is being resolved.
- Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, machine-readable format and to have that data transmitted to another service provider where technically feasible.
- Right to Object: You have the right to object to processing carried out on the basis of r9999's legitimate interests. You may also opt out of direct marketing communications at any time.
- Right to Withdraw Consent: Where processing is based on your consent (primarily marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal.
To protect your account security, r9999 will verify your identity before processing any data rights request. Requests submitted without sufficient identity verification cannot be actioned. Account closure or data erasure requests will not affect r9999's obligation to retain transaction and identity records for anti-money laundering compliance purposes.
10 Children & Minors
r9999 enforces a strict minimum age of 21 for all account holders. The Platform is not directed at or intended for persons under the age of 21. r9999 does not knowingly collect personal data from any individual under the age of 21.
During the registration process, r9999 requires all applicants to confirm that they are at least 21 years of age. r9999 reserves the right to request documentary proof of age at any stage of the account lifecycle. Where r9999 discovers or has reasonable grounds to believe that a player is under 21, the account will be immediately suspended, all associated wagers will be voided, and any deposited funds will be returned to the payment method from which they originated following identity verification.
If you are a parent or guardian and believe that a person under 21 has registered an account on r9999 or accessed the Platform using your account or device, please contact r9999 support immediately at [email protected]. r9999 will take prompt action to close the account and refund any relevant deposits.
11 Third-Party Services & Links
The r9999 Platform incorporates games and content from certified third-party game providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, Hacksaw Gaming, and Play'n GO. While r9999 selects only providers who meet our security and fair-play standards, these providers operate their own game servers and are subject to their own privacy and data practices in respect of anonymised game session data.
Payment processing on r9999 is facilitated through bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, and BRAC Bank. When you initiate a deposit or withdrawal, the relevant transaction data necessary to process the payment is shared with the applicable payment provider. These providers are subject to their own privacy policies and applicable Bangladesh financial services regulations. r9999 is not responsible for the privacy practices of these payment providers in respect of data processed through their own systems.
r9999 does not include links to third-party websites outside the r9999 Platform. Any external website you may reach through general internet use is subject to that website's own privacy policy, for which r9999 bears no responsibility.
12 Updates to This Privacy Policy
r9999 may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or Platform services. The effective date at the top of this page indicates when the current version was last reviewed and published.
Where we make material changes to this Privacy Policy — for example, changes that affect the categories of data we collect, the purposes for which we use it, or the rights available to you — we will notify active account holders by email to the address registered on their account and via a prominent notice on the Platform at least 14 days before the changes take effect.
Non-material changes (such as corrections of typographical errors, formatting updates, or clarifications that do not affect your rights) may be published without separate notification. Continued use of the r9999 Platform following notification of any change constitutes acceptance of the revised Privacy Policy. If you do not agree to a material change, you may close your account by contacting [email protected] before the change takes effect.
13 Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or the way r9999 handles your personal data, please contact our support team. r9999 provides 24/7 English-language support to all Bangladesh players.
Contact email: [email protected]
Please include your registered account username and a clear description of your enquiry in all communications. r9999 aims to acknowledge all privacy-related enquiries within two business days and to resolve them fully within 30 days of receipt, unless the complexity of the request requires additional time, in which case we will notify you of the expected resolution timeline.
For responsible gaming support, including self-exclusion requests and deposit limit adjustments, visit the Responsible Gaming page or contact [email protected] directly. For general account queries and platform assistance, the r9999 FAQ page at r9999.io/faq provides answers to common questions.
r9999 will never send unsolicited requests for your password, full National ID number, or payment credentials via email or chat. If you receive a communication claiming to be from r9999 and requesting this information, do not respond and contact our support team immediately to report the communication.
Your Data Is Safe With r9999
Have questions about your privacy rights or want to explore the r9999 Platform? Our 24/7 English-language support team is always available, and our FAQ covers the most common questions from Bangladesh players.